Effective date: August 7, 2026

Pet Lover Embroidery is operated by Noah Commerce LLC. This Shipping Policy explains our estimated production and delivery times and what to do when an order is delayed, damaged, lost, or undeliverable.

Order Processing and Production

Most Pet Lover Embroidery products are made to order. The estimated production time is 1–3 business days before an order is transferred to the carrier. Production time is separate from shipping time.

Business days do not include Saturdays, Sundays, or public holidays. Complex personalization, incomplete order information, high order volume, or events outside our reasonable control may extend the production timeline.

Estimated Shipping Times

  • United States: approximately 2–5 business days after production.
  • Other countries: approximately 10–15 business days after production.

These timeframes are estimates, not guaranteed delivery dates. Carrier delays, customs review, severe weather, holidays, incorrect addresses, remote destinations, and other circumstances may affect delivery.

Remote and Military Destinations

Orders shipped to APO, AP, AK, AE, PR, HI, VI, GU, and military destinations using AA, AE, or AP state codes may require additional transit time. An additional $5 shipping surcharge per order may apply to these destinations.

Shipping Charges

Available shipping charges are shown during checkout before an order is submitted. Additional charges may apply when a delivery address is remote, incomplete, or requires reshipment.

Order Tracking

When tracking is available, it will be provided after the order has been transferred to the carrier. Tracking may take time to display its first scan or the next movement. A lack of immediate scanning does not necessarily mean the package is lost.

Delayed or Lost Packages

Please contact us if tracking has not shown a new update for:

  • United States orders: 21 business days after the most recent tracking update.
  • International orders: 20 business days after the most recent tracking update.

These review periods exclude Saturdays, Sundays, public holidays, and time spent in customs inspection. We will review the tracking record and coordinate with the carrier or fulfillment partner. Depending on the investigation and circumstances, an eligible order may be resent or otherwise resolved.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, check the delivery location, household members, neighbors, building reception, and the carrier first. Contact us with your order number if the package is still missing. We will assist with a carrier inquiry, but a delivered tracking scan does not automatically qualify an order for reimbursement or replacement.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after production or shipping has started.

If delivery fails because an address is incorrect, incomplete, unavailable, or does not exist, we may help arrange reshipment. The customer is responsible for the additional reshipping cost.

Missed or Unsuccessful Delivery

If delivery fails because no recipient is available or the carrier cannot contact the recipient, we may help arrange another shipment when the package is recoverable. Additional reshipping charges are the customer’s responsibility.

Returned and Stored Packages

An undeliverable United States order that is returned to an available fulfillment warehouse may be stored for up to 5 days. Contact us promptly to arrange reshipment. If no action is taken during the storage period, the package may be disposed of or become unavailable for reshipment.

Storage may not be available for undeliverable orders outside the United States.

Damaged or Incorrect Orders

If an order arrives damaged, torn, or materially different from what was ordered, contact us within 14 days of delivery with:

  • Your order number.
  • Clear photographs of the product, packaging, shipping label, and affected area.
  • An unboxing video, when available, showing the condition of the package when opened.
  • A short description of the issue, including an incorrect color, size, product type, or design.

Evidence is required so we can distinguish a production or transit issue from damage occurring after delivery. Claims without clear supporting evidence may not be eligible for a replacement or other resolution. We will discuss the circumstances with the customer and determine an appropriate resolution case by case, which may include a replacement, reshipment, refund, or another mutually agreed solution.

Order Cancellations

Contact us immediately if you need to cancel an order. An order that has not entered production may be canceled without a production charge. Because products are made to order, cancellation may no longer be available after production has started, or completed production costs may be deducted from any approved refund.

Customs and International Delays

International packages may be reviewed by customs authorities. Customs processing is outside our control and is not included in the estimated lost-package review periods above. Delivery estimates may be extended while a package is held for inspection.

Events Outside Our Control

War, natural disasters, carrier interruptions, government actions, customs restrictions, and similar events may delay or prevent delivery. Orders affected by these circumstances will be reviewed individually.

Contact Us

For shipping questions, include your order number and contact:

Pet Lover Embroidery
Operated by Noah Commerce LLC
Email: [email protected]
Phone: +1 (307) 487-7697