Frequently Asked Questions

Most embroidered and personalized products are made to order using the product options and personalization details submitted during checkout.

Estimated production time is 1–3 business days. Production time is separate from shipping time and does not include weekends or public holidays.

Estimated shipping after production is 2–5 business days for United States orders and 10–15 business days for other countries. These are estimates and carrier delays may occur. See our Shipping & Delivery Policy for details.

Visit our Track Your Order page and enter the order ID from your confirmation email together with the billing email address used at checkout.

Contact us immediately. An order that has not entered production may be changed or canceled. Once production has started, changes or cancellation may no longer be available because the item is being made specifically for you.

Contact us as soon as possible with your order number and the correct address. We cannot guarantee an address change after production or shipping has started.

Email us within 14 days of delivery with your order number, a description of the problem, and clear photographs. We strongly recommend recording a continuous unboxing video from the unopened package through the inspection of the product because it provides the strongest evidence and helps us resolve the claim faster.

Personalized and made-to-order products are generally not eligible for return or exchange because of a change of mind, an incorrectly selected size, or a customer-provided spelling or personalization error. Confirmed production errors or damaged items are reviewed individually. See our Returns & Exchanges Policy.

Please allow time for carrier scans. Contact us if tracking has not shown a new update for 21 business days on a United States order or 20 business days on an international order. Weekends, public holidays, and customs inspection time are excluded from these review periods.

Email [email protected] or call +1 (307) 487-7697. Include your order number when contacting us about an existing order.